Organizational knowledge
Organizational knowledge is everything a company knows about its customers, work, people and ways of working, held in its systems and documents and in what its people remember.
What kinds of organizational knowledge are there?
Organizational knowledge is often split into two kinds. Explicit knowledge is written down: CRM records, project plans, policies, contracts and reports. Tacit knowledge lives in people: what was really agreed in a meeting, why a decision was taken, or how a key client prefers to work.
Why is organizational knowledge hard to use?
It is scattered. Each system holds one slice, meetings are rarely captured in a usable way, and knowledge leaves when people leave. Leaders then spend time collecting knowledge instead of using it, and decisions are made with only part of the picture.
How can a company connect its organizational knowledge?
A common approach is to connect the sources into a knowledge graph, capture meetings and decisions as they happen, and record decisions with their outcomes, which is part of decision intelligence.
How does Karnil handle organizational knowledge?
The Karnil knowledge graph connects a company’s CRM, meetings, projects, people, documents and knowledge. Karnil modules such as Live Meeting and Meeting Assistant bring what is discussed in meetings into the graph.
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